Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a one–hour response time warranty for every trouble ticket or email that you send to the tech support team. We will swiftly answer all common enquiries and forward the issue to our admins in case further assistance is required. If you make use of the Optional Managed Services package, we will perform any of the included tasks at a time that has been discussed with you in advance.
A Top–Class Customer Support Service
Our technical support team will be online for you twenty–four–seven if you require help working with our Web Control Panel or with any of the apps that we have pre–installed on your behalf on the server. What is more if you need help with the regular administration tasks on your dedicated server, you can check out the Optional Managed Services package, that includes backup space, OS updates every week, problem troubleshooting and installation services, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Section
Every Linux dedicated hosting server is equipped with our cost–free Web Control Panel, which features a fully detailed knowledge base and a set of instructional video tutorials. Whenever you require help working with the Web Control Panel, just hit the Videos or Help buttons situated in the top right corner.