Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Reply Guarantee

  • Our customer assistance team is working 24x7x365 to attend to all of your assistance demands. Every single ticket you send out to us shall be responded to within less than one hour. If your issue calls for assistance from an admin, we are going to forward the ticket to the technician on shift and will let you know that the issue is under control.

  • Top quality support service
  • Expert Customer Help Service

  • We provide you with 24/7/365 client support through a ultra–fast ticket platform incorporated into your Control Panel. You’ll be able to e–mail us whenever you want about any of the software applications that come pre–configured on your virtual server, this includes the chosen Operating System, the server management panel and our in–house created Web Control Panel.

  • Intuitive help center
  • An Informative Help Section

  • In the Web Control Panel that comes absolutely free in your virtual server, you can discover a useful Help zone, containing all you need to know about administering your websites and software packages. We have added a wide range of how to reports and video courses that show the basic site administration tasks in an easy to comprehend manner.